Whānau Mārama Venues

Box Office located at the Wellesley St entrance. An additional Day Sales counter is located at the Theatre Bar on street level of The Civic during NZIFF.
Information Desk The information desk is located at street level in The Civic foyer from 20 July, where you will find up-to-date information about classification, short films, session ending times and more.
Accessibility
6 wheelchair spaces available.
Venue fully accessible via ramps and lifts for those with difficulty using stairs. For assistance, please ask at the Information Desk. The Wintergarden (where events and Q&As are held) is fully accessible by lifts and ramps.
Visually impaired patrons can call Ticketmaster at 09 970 9745 any time before 5pm on the day of the screening and they will make sure the front of house team is aware of your needs in advance. Guide dogs are welcome.
Hearing loop available—contact Ticketmaster on 09 970 9700 for advice on best seats to book.
Parents Please leave prams with staff.
Meet Up Eat Up: Theatre Bars at The Civic or Stark’s Café and Bar for a variety of hot and cold drinks and cabinet food during the day.

Day Sales Box Office NZIFF sales desk located on ground floor.
Accessibility
Ground level lift accesses all levels of the theatre.
Hearing loops available.
Assistance dogs are welcome. Please contact the venue in advance in case you need staff to look after your dog during the screening.
Parents Please leave collapsed buggies and pushchairs at coat check during screenings. Booster cushions are available, please speak to venue staff if required.
Meet Up Eat Up: Theatre bar/café offers range of hot and cold beverages, snacks and light bar meals. Some food offerings may be limited during the day.

Day Sales Box Office located in cinema foyer.
Accessibility
Lift access inside Auckland Central Library. During library hours please ask at the library reception to arrange the library security guard to escort you to the cinema. After library hours call the cinema on (09) 373 2761. An intercom is located at the top of the Academy entrance stairs for you to notify staff of your arrival.
Meet Up Eat Up: Licensed bar with range of hot and cold drinks. Snacks available.

Accessibility
2 wheelchair spaces available.
Cinemas fully accessible via lifts.
Hearing loops available. Please request a set of headphones from the cinema box office for infra-red facilities.
Meet Up Eat Up: Cinema offers barista coffee and is fully licensed with a selection of local wines and beer alongside hot food options and classic candy bar choices such as popcorn and choctops.

Day Sales Box Office located in the foyer.
Accessibility:
3 wheelchair spaces available.
Wheelchair access at side entrance and accessible bathroom available from courtyard.
Parents Prams can be stored with staff.
Meet Up Eat Up: Vegan candy bar featuring range of beverages (hot and cold) along with snacks including pies, ‘sausage’ rolls and tapas.

Day Sales Box Office located in the foyer.
Accessibility:
Wheelchair access via lifts.
Assistive listening devices.
Meet Up Eat Up: Adjacent café serves meals. Snacks and variety of drinks available from cinema bar. 

The Wintergarden is located downstairs in The Civic and is the location for Q&As, masterclasses and other special events.
Accessible by lift