1. When information is collected
Personal Information is collected when you:
- Register for Festival communications such as e-news and email updates
- Register to save your Wishlist
- Create an account on the Festival’s At Home – Online VOD (Video on Demand) platform
- Purchase films on the platform
- Participate in a Festival contest or survey
2. What information is collected
The information you provide when participating in the above can include, but is not limited to:
- First and last name
- Email address
- Postal address or region
- Phone number
- Date of birth
Through your use of the VOD platform your IP address, browser and devise information, viewer metrics, and purchase and payment details will also be recorded.
3. How we use information
Information provided is used to deliver EDM (electronic direct mail) updates, which may contain news about the annual Festival, information about upcoming Festival events in your area, and promotions for ticket sales and other revenue-generating elements of our non-profit operations. We use non-identifying and aggregate information to better design our website, plan future festivals, and gauge audience engagement. Occasionally we will reveal statistical information about our site, such as number of visitors, pages viewed, etc., but we will never reference visitors' names or other personally identifiable information.
4. How we keep information safe
To prevent unauthorised access, maintain data accuracy, and ensure the correct use of information, we have put in place appropriate physical, electronic, and managerial procedures to safeguard and secure the information we collect online. We do not share personally identifiable information with outside parties except to the extent required by law or necessary to the running of this site. Your email, name and credit card details are never sold, rented, or viewed by any third-party organisation. Your information is never used for purposes other than those for which it was originally collected without also providing you an opportunity to opt-out or otherwise prohibit such unrelated uses.
5. How to access, update, and remove your information
To access and make changes to your At Home – Online account, sign in at athome.nziff.co.nz/account and select My Account from the dropdown menu. To cancel your account please contact us on firstname.lastname@example.org. Non-identifying and aggregate info such as viewer metrics and total number of film views are retained in order for us to plan and report on current and future festivals.
To opt-out of our email communication use the ‘unsubscribe’ link at the bottom of the latest email you’ve received from us.
6. Third party services
We use third party services such as Mailchimp to dispatch emails, Google Analytics to report on website usage, and Stripe to process credit card purchases. The New Zealand Film Festival Trust is not responsible for the privacy practices of these services, or for the content and polices of otherorganisations linked via our website. Please visit the privacy policies of these third-party sites in order to understand their privacy and data collection practices.
7. Policy updates
Issued by the New Zealand Film Festival Trust June 2020