The New Zealand Film Festival Trust is a not-for-profit organisation that is only possible with the support of passionate volunteers and a small team of dedicated staff. Our head office is located in Wellington and is complemented by an Auckland team. We also have further support in Christchurch and Dunedin who help make Whānau Mārama: New Zealand International Film Festival a success in our key centres.
We are currently recruiting for the following roles:
Further roles will be advertised over the coming weeks. For any enquiries, please email recruitment@nziff.co.nz.
This role is responsible for managing and delivering the nationwide ticketing operation for NZIFF 2025 to ensure effective, accurate and efficient sales of tickets and ensure timely and accurate reporting on these activities. This role oversees the project management for the delivery of the festival and provides support for events as part of NZIFF in Wellington and Auckland. This role has supervisory and staff training components.
Required Skills and Experience:
- Extensive experience in ticketing operations essential
- Extensive experience in financial reconciliation and record keeping
- Excellent customer service skills
- Demonstrated conflict resolution and problem-solving skills
- Experience instructing and supervising others
- Ability to work under pressure, identify and effectively manage stress in self and others
- Advanced verbal, written and interpersonal communication skills
- Advanced time management, organisational and multi-tasking skills with high attention to detail
- Intermediate skills in Microsoft suite, and project management platforms
- Experience working in festival or event production and delivery
Key Responsibilities
Ticketing
- Manage the coordination and delivery of ticketing operations for NZIFF nationwide
- Build the NZIFF Wellington and Auckland ticketing operations including managing pre-sale box office set-ups.
- Coordinate and deliver in-house ticketing for NZIFF nationwide.
- Coordinate the installation of equipment as and where required, including training users.
- Supervise the NZIFF box offices in Wellington, ensuring correct processes are being followed.
- Provide daily ticket sales reports for Wellington and Auckland, and weekly reports for rest of country, from the pre-sale period through to end of festival.
- Oversee the financial reporting and reconciliation of box office revenue nationwide.
- Deliver prompt and effective resolution of customer complaints, issues or queries.
Staff and Volunteer Management
Recruit and train the Auckland and Wellington Box Office Managers
- Lead the recruitment, rostering, training, and management of NZIFF box office cashiers in Wellington and assist with recruitment, rostering and training of the NZIFF box office cashiers in Auckland.
- Assist with the management of venue managers, senior ushers and volunteers in Wellington as required.
Administration
- Set up and manage the use of project management platform Airtable for NZIFF 2025 including new development to meet the needs of the delivery team.
- Train, and provide support to, staff using Airtable.
Financials
- Track and record costs for related activity.
Reporting
- Provide regular reporting as required
- Provide report at the conclusion of the contract including recommendations for future improvements.
Term of Contract: This is a fixed-term contract position for until 26 September 2025 based in Wellington or Auckland (starting date negotiable).
To Apply: Please first review the full job description HERE and send your CV and cover letter to recruitment@nziff.co.nz. Applications close 5.00pm, Friday 18 April.
If a suitable candidate is identified before the scheduled deadline, this timeline may be brought forward, so we encourage candidates to submit their application as soon as possible. For further information email recruitment@nziff.co.nz
Applicants for this position must have NZ residency or must already hold a valid NZ work visa.
Thank you to all who have expressed interest in volunteering at Whānau Mārama this year. We love volunteers!
We are no longer looking for volunteers for the 2024 festival. Please check this page again next year for early expressions of interest and be a part of the team!
